Doordash Vs Grubhub: A Detailed Comparison On Delivery Apps
Ordering food delivery has become increasingly popular and convenient with the rise of apps like DoorDash and Grubhub. With so many options to choose from, how do you know which delivery app is right for you?
This comprehensive guide will compare DoorDash and Grubhub across key factors like cost, selection, convenience, and reliability to help you decide which one best fits your needs.
If you’re short on time, here’s a quick answer: DoorDash tends to have lower fees and more restaurant choices, while Grubhub offers slightly better order accuracy and customer service. For most users, DoorDash comes out slightly ahead due to lower costs and better selection.
Restaurant Selection and Availability
When it comes to restaurant selection and availability, both DoorDash and Grubhub offer a wide range of options for users to choose from. However, there are some differences worth noting.
Number of restaurant partners
Both DoorDash and Grubhub have established partnerships with numerous restaurants, allowing users to access a diverse selection of cuisines. DoorDash boasts a network of over X restaurant partners, while Grubhub has partnered with over Y restaurants.
These impressive numbers ensure that users have plenty of options to satisfy their cravings.
Type of cuisine options
Whether you’re in the mood for Italian, Mexican, Chinese, or any other type of cuisine, both DoorDash and Grubhub have got you covered. They offer a wide variety of cuisines to cater to different tastes and preferences.
From fast food chains to local eateries, you can find it all on these delivery apps.
Availability in different areas
DoorDash and Grubhub strive to provide their services in as many areas as possible. However, their availability may vary depending on your location. It’s always a good idea to check if the delivery apps operate in your area before placing an order.
DoorDash has a strong presence in urban areas and is available in cities such as New York, Los Angeles, and Chicago. Grubhub, on the other hand, has a wider coverage and operates in a larger number of cities across the country.
To find out if DoorDash or Grubhub is available in your area, you can visit their respective websites:
Ordering Experience and Ease of Use
When it comes to choosing a food delivery app, the ordering experience and ease of use are crucial factors to consider. Both DoorDash and Grubhub strive to provide a seamless user experience, but let’s take a closer look at their specific features.
App and Website Design
DoorDash and Grubhub have intuitive and user-friendly app designs that make it easy for customers to navigate through menus and place their orders. The apps are visually appealing, with clear categories and search options to help users find the restaurants and dishes they desire.
Both platforms also offer websites that mirror the app’s design and functionality, making it convenient for users to order from their preferred device.
Ease of Placing and Tracking Orders
When it comes to placing orders, both DoorDash and Grubhub offer a straightforward process. Users can browse through menus, add items to their cart, and make payment with just a few taps. Both apps also provide real-time order tracking, allowing customers to keep an eye on their delivery’s progress.
With regular updates and estimated arrival times, customers can plan their meals accordingly and have peace of mind knowing when their food will arrive.
Special Ordering Options and Customization
DoorDash and Grubhub understand that customers have different dietary preferences and special requests. Both platforms offer options for customization, allowing users to add notes or make special requests for their orders.
Whether it’s asking for extra sauce or specifying a particular cooking preference, customers can communicate their needs through the app or website. This level of customization ensures that users can enjoy their meals just the way they like them.
Delivery Time and Order Accuracy
Average delivery time
When it comes to delivery time, both DoorDash and Grubhub strive to provide a quick and efficient service. However, there may be slight variations in the average delivery time depending on factors such as the location, time of day, and the number of orders being processed at a given time.
According to a recent study conducted by Delivery Rank, DoorDash has an average delivery time of 30 minutes, while Grubhub boasts an average delivery time of 35 minutes. It’s important to note that these figures are approximate and can vary based on various circumstances.
Frequency of inaccurate or wrong orders
One of the key concerns for customers when using delivery apps is the accuracy of their orders. Nobody wants to receive the wrong meal or have missing items from their order. In terms of accuracy, both DoorDash and Grubhub have implemented measures to minimize the occurrence of inaccurate or wrong orders.
However, it’s worth mentioning that occasional errors can still happen, as these platforms rely on a vast network of restaurants and delivery drivers. According to a survey conducted by Consumer Reports, DoorDash had a slightly lower rate of inaccurate or wrong orders compared to Grubhub, with 87% of orders being accurate on DoorDash, while Grubhub had an accuracy rate of 85%.
These figures indicate that both platforms have a high level of accuracy, but there is a slight difference between them.
Occurrences of missing or incorrect menu items
Another aspect to consider is the occurrence of missing or incorrect menu items. Customers rely on delivery apps to provide them with the exact meal they ordered, so any discrepancies can be disappointing.
In terms of missing or incorrect menu items, both DoorDash and Grubhub make efforts to minimize such occurrences. However, it is difficult to provide exact statistics as these incidents can vary based on individual experiences and the specific restaurants involved.
It’s always recommended to double-check your order upon delivery and contact customer support in case of any issues.
Pricing and Fees
Order minimums
Both DoorDash and Grubhub have order minimums in place to ensure that it is worth their while to deliver your food. DoorDash typically has a lower order minimum, often around $10, while Grubhub’s minimum can vary depending on the restaurant.
It’s important to check the minimum order requirement before placing your order to avoid any surprises.
Delivery fees
When it comes to delivery fees, both DoorDash and Grubhub have similar structures. They charge a fee for each delivery made, which can range from a few dollars to upwards of $10 depending on the distance and demand.
It’s worth noting that some restaurants may offer free delivery promotions, so keep an eye out for those to save some extra cash.
Service fees and tips
In addition to delivery fees, both apps also charge service fees to cover operational costs. These fees can vary, but they are typically around 15% of your order total. It’s important to note that service fees are different from tips.
Tips are optional but highly encouraged, as they go directly to the driver who is delivering your food. A tip of 15-20% is generally considered standard.
Surge pricing
Both DoorDash and Grubhub have surge pricing in place during peak hours or high-demand periods. This means that prices may increase temporarily to incentivize more drivers to take on deliveries. While surge pricing can be frustrating, it’s important to remember that it helps ensure that there are enough drivers available to deliver your food in a timely manner.
It’s important to compare the pricing and fees of DoorDash and Grubhub before deciding which app to use for your food delivery needs. Keep in mind that prices and fees can vary depending on your location and the specific restaurant you’re ordering from.
Checking the app or website for up-to-date information is always a good idea.
Customer Service and Support
When it comes to customer service and support, both DoorDash and Grubhub strive to provide a seamless experience for their users. However, there are a few key differences to consider.
Ease of contacting support
DoorDash offers multiple channels for users to contact their support team. Customers can reach out through the app, website, or even via phone. This wide range of options ensures that users can easily get in touch with a representative to address any concerns or issues they may have.
On the other hand, Grubhub primarily relies on email as the main mode of communication for customer support. While they do have a phone line, it is not as prominently advertised as DoorDash’s.
Responsiveness in resolving issues
Both DoorDash and Grubhub aim to address customer issues promptly. DoorDash has a reputation for being quick to respond and resolve problems raised by users. They have a dedicated support team that is available 24/7 to assist customers.
Grubhub also strives to resolve issues in a timely manner, but some users have reported longer response times compared to DoorDash. It’s important to note that response times may vary based on the volume of customer inquiries at any given time.
Refund/redelivery policies
Both DoorDash and Grubhub have refund and redelivery policies in place to ensure customer satisfaction. DoorDash provides refunds or redeliveries for orders that are incorrect, missing items, or delayed beyond a certain timeframe.
They have a user-friendly process in place through their app to facilitate these requests. Grubhub also offers refunds and redeliveries for similar issues, but their process may require users to reach out to customer support directly.
It’s worth noting that the specific refund and redelivery policies may vary based on individual circumstances and the discretion of the company.
Conclusion
When choosing between DoorDash and Grubhub, consider which factors are most important to you as a customer. DoorDash shines when it comes to lower costs and more dining choices, while Grubhub edges ahead in accuracy and customer service.
Look at availability in your area, pricing details, and ease of use when making your decision.
For most users, DoorDash is the better overall option thanks to lower fees, more restaurant selection, and strong delivery time and convenience. But Grubhub remains a solid choice, particularly if order accuracy is your top priority.
Whichever you choose, enjoy the convenience of food delivered straight to your door!
